We only work with high quality, fresh ingredients that are delivered to us every morning. In the event of a shortage from our suppliers or a production issue, our bakers will try to offer a suitable substitution and the customer experience team will reach out to you to let you know.
If we couldn't send a substitute you will be refunded automatically. Please contact our team if you haven't received a refund notification within 24 hours.
If you believe the missing or incorrect items are due to human error, please contact our team as soon as possible via the link provided above or by phone +44 (0)20 8138 8708.