Frequently Asked Questions

To change your delivery slot you will need to cancel your order and place it again.  Please make sure you have enough time to place the new order before...

These can be selected at checkout. We deliver every day, from 8am to 4pm, in one-hour slots.  Please note, we don't currently have the capacity to o...

Our food team select our hampers and set boxes very carefully. We are unable to make changes to the contents. If you need extra food to meet your dietar...

We are unable to accommodate orders with short notice to allow our bakers sufficient time to source fresh ingredients for preparation. All pre-orders are ma...

Hot options such as soup or porridge and barista-made drinks are available via same-day click & collect and Deliveroo only. If you are ordering food...

There is no limit on the food quantities you can order and we love to bake for office gatherings or large events. Please bear in mind the food will be m...

I'm afraid we are unable to accommodate custom orders for items that are not part of our menu, and we'd like to explain the reason behind this decis...

Our courier partners can only contact UK numbers. If you don't have an UK number at the time of ordering, please ensure you are at home to receive the f...

Unfortunately, our bakers can't accommodate bespoke requests. We understand that some customers may have dietary restrictions or personal preferences wh...

Please reach out to our Customer Experience Team: here. While we'll do our best to help, we might not be able to accommodate your request. There are sev...