Frequently Asked Questions

To redeem a reward, follow these steps:

1. Locate the QR code: The QR code can usually be found on the rewards section of your app. Just tap on it.

2. Order at the till and tell the team you'd like to redeem a reward.

3. Scan the QR code: Position your QR code so that it's pointing at the QR reader by the till, and the code should automatically be recognised and scanned. Our team will let you know when it's ready to scan, please wait for instructions before scanning.

Remember, each QR code is unique and can only be redeemed once. Be sure not to confuse your reward QR code with your loyalty QR code (located in the Home Screen, on top of your loyalty ID number), as they serve different purposes. If you have any questions or need assistance with redeeming your reward, our team is always happy to help.