Frequently Asked Questions

You will need to download the mobile app to your phone – it’s available for both iOS (Apple) and Android devices. This app will display your unique membersh...

To redeem a reward, simply scan the reward's QR code. This code is unique to each reward and can only be redeemed once. Make sure you don't use your...

The rewards are valid from the date they are earned. However, there are certain factors that can affect the validity of your rewards. Here are some things t...

Unfortunately, is no longer possible to redeem a fully-stamped paper card. We started our digital loyalty program in April 2023 and found that many cus...

It's probable you reached the nine-stamp mark. A reward voucher should be generated shortly after, it usually takes less than 10 minutes.  If you ca...

To collect stamps in our bakeries, scan your QR code before paying.  To collect stamps in our website, simply place an order using the same email you ha...

After you complete your digital stamp card (9 stamps required), you can redeem your reward for: Any barista made drink (e.g., coffee, chai latte, tea, ...

You will receive a treat for your birthday and we also plan to send you other freebies throughout the year.

During the month of your birthday, you’ll receive a voucher for a ‘sweet treat’. Customers can choose any item from the ‘Morning Goods’ and ‘Sweets & Ca...

Please tell a member of our team when you are paying for your order how many rewards you would like to redeem. We may need to process each reward in differe...