Frequently Asked Questions

To redeem a reward, simply scan the reward's QR code. This code is unique to each reward and can only be redeemed once. Make sure you don't use your...

The rewards are valid from the date they are earned. However, there are certain factors that can affect the validity of your rewards. Here are some things t...

Unfortunately, is no longer possible to redeem a fully-stamped paper card. We started our digital loyalty program in April 2023 and found that many cus...

After you complete your digital stamp card (9 stamps required), you can redeem your reward for: Any barista made drink (e.g., coffee, chai latte, tea, ...

You will receive a treat for your birthday and we also plan to send you other freebies throughout the year.

During the month of your birthday, you’ll receive a voucher for a ‘sweet treat’. Customers can choose any item from the ‘Morning Goods’ and ‘Sweets & Ca...

Please tell a member of our team when you are paying for your order how many rewards you would like to redeem. We may need to process each reward in differe...

All of our hot and iced drinks can be made with non-dairy milks, and this is included in the voucher price.  For information about the allergens in our ...

Absolutely! Feel free to save your rewards for a rainy day but make sure you check the expiry date of each reward. They are usually valid for six months, wi...

We bake freshly throughout the day so not all of our products are available all the time. We hope that the variety of rewards will mean you always have some...