Frequently Asked Questions

To redeem a reward, follow these steps: 1. Locate the QR code: The QR code can usually be found on the rewards section of your app. Just tap on it. ...

The rewards are valid from the date they are earned. However, there are certain factors that can affect the validity of your rewards. Here are some things t...

Unfortunately, is no longer possible to redeem or transfer stamps from an old loyalty (paper) card. We started our digital loyalty program in April 2023...

After you complete your digital stamp card (9 stamps required), you can redeem your reward for: Any barista made drink (e.g., coffee, chai latte, tea, ...

We love to show our appreciation for our loyal customers by offering various perks and freebies throughout the year.  In addition to the birthday treat ...

During the month of your birthday, you'll receive a voucher for a 'sweet treat' that you can redeem in our bakeries. The voucher will automatica...

Yes, you can redeem more than one reward when making a purchase with us.  Please inform a member of our team before the transaction begins. This will al...

The items available for redemption through our rewards program are predetermined and can't be exchanged for a different product or cash. This is part of...

Absolutely! Feel free to save your rewards for a rainy day but make sure you check the expiry date of each reward. They are usually valid for six months, wi...

We understand that it can be disappointing when the item you want is not available. We bake freshly throughout the day so not all of our products are availa...