Frequently Asked Questions

Rewards & Vouchers 11

• How do I redeem a reward?
• How long are the rewards valid for?
• Can I still redeem an old paper card?
• Which items are included in the reward?
• Are there other perks?

View all 11

Account Management 4

• How do I delete my account?
• How do I update my details?
• What will you do with my data?
• I've opted-in to receive emails, how often will you email me?

Troubleshooting 3

• I can't get my app to load!
• I didn't scan my QR, can I still earn a stamp?
• Why have my stamps disappeared from the app?

Collecting Stamps 4

• How does your loyalty program work?
• How can I collect and redeem stamps?
• Can I earn stamps if I pay with a gift card?
• I didn't scan my QR code, can I still earn a stamp?