Frequently Asked Questions

Yes, you can select any of our open bakeries to collect your order from. You will be able to see which bakeries are nearby after inserting your postcode.

No, however we'd recommend you to do so if you want to keep track of your orders and be able to cancel them. We won't send you marketing emails unl...

All our products listed on the website have allergen information. Please note that we are not able to guarantee any of our products are free of allergens.

All our products listed on the website have allergen information. You can also check the allergens in our full range here. Please note that due to the risk...

Orders can be placed online at www.gails.com up until 11am, two days before the collection date. Select 'order' in the menu at the top of the pa...

You can introduce your discount code or gift card number at checkout.

If something went wrong with your order, please email our team within 24hrs via our Contact Us form and we will help. You will need to provide your orde...

We are not able to take orders after the cut-off time has passed. You can still pop in to one of our bakeries on the day and grab a bunch of freshly baked f...

Yes, we don't charge for collection orders.

There is no minimum for collections. If you'd like to book a delivery, the minimum order threshold is £20.