Frequently Asked Questions

Please try to call as soon as possible if you can't make it on time so that our team can delay the preparation. For safety reasons, we aren't able t...

We only work with high quality, fresh ingredients that are delivered to us every morning. In the event of a shortage from our suppliers or production issue,...

We offer a pre-order service for customers that prefer to pop by to their local GAIL's to collect their order, instead of ordering a delivery. The food ...

The food will be made to order so we kindly ask to place your order by 11am, two days before 

Please pop in and find the designated area for collections. If this is not obvious, please let our team know you came to collect an online order. 

No. We strive to have the food ready at the start of your collection slot.