Frequently Asked Questions

We don't offer franchise opportunities. We are solely focused on operating our own locations. Thank you for considering us for a potential franchise...

We certainly do! You can access it by downloading the GAIL's App. You can find our full FAQs here: Frequently Asked Questions. 

You can contact our team via gails.com/pages/contact and +44 (0)20 8138 8708.

While we strive to be transparent and helpful, it's important to note that we may not be able to disclose certain internal emails due to privacy and con...

All requests for CCTV footage are handled by our Data Protection Office. This ensures that we comply with all data protection laws and regulations. You can ...

Please contact the bakery as soon as possible. You can find the bakery contact details here: Find Us – GAIL's 

If you believe you lost something in our bakery, the first step is to get in touch with our bakery team directly. You can find their contact number on our w...

We are glad to hear you'd like to join our team.  To view and apply for current job openings, please visit our dedicated jobs website at https://job...

If you had a bad experience at our bakery, we would like to hear more about what happened. Please reach out to our Customer Experience team via our website ...

If you forgot to request a receipt during your visit, please pop by to the bakery and speak with the team. We don't keep records of in-bakery transactio...