Frequently Asked Questions

OUR BAKERIES 27

• Are dogs allowed in your bakeries?
• Are your bakeries accessible to wheelchair users?
• Can I make a table reservation?
• Can I pay with cash?
• Can I rent your bakery for my event?

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OUR FOOD 27

• Are your animal products free range?
• Are your Christmas Buns available in all bakeries?
• Are your food and bread made at the bakery?
• Can you share your recipes?
• Do you have the same menu in all bakeries?

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OUR COFFEE & DRINKS 15

• Can I buy your chai syrup?
• Can I buy your mugs and tea pots?
• Can I purchase the muscovado syrup?
• Do I get a discount if I bring my own reusable cup?
• Do you do decaff coffee and tea?

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ALLERGEN & DIETARY INFORMATION 8

• Do you cater for people with allergies?
• I have an intolerance.
• What's plant-based in your menu?
• What's vegetarian in your menu?
• Where can I find a list of ingredients?

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GIFT CARDS 12

• Can I cancel a gift card?
• Can I exchange my card for cash?
• Can I order physical gift cards online?
• Can I send a gift card on a particular day in the future?
• How much is delivery of a gift card?

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CHRISTMAS 5

• Are you open on Christmas Day?
• ARE YOU OPEN ON BOXING DAY?
• ARE YOU OPEN ON NEW YEAR'S EVE? NYE
• ARE YOU OPEN ON NEW YEAR?
• Opening Hours During Christmas Period Across All Bakeries