Frequently Asked Questions

OUR BAKERIES 22

• Are dogs allowed in your bakeries?
• Are your bakeries accessible to wheelchair users?
• Can I make a table reservation?
• Can I pay with cash in your bakeries?
• Can I rent your bakery for my event?

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OUR FOOD 16

• Are your animal products free range?
• Are your food and bread made at the bakery?
• Can you share your recipes?
• Do you have the same menu in all bakeries?
• Do you use different tongs to handle food?

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OUR COFFEE & DRINKS 14

• Can I buy your chai syrup?
• Can I buy your mugs and tea pots?
• Do I get a discount if I bring my own reusable cup?
• Do you do decaff coffee and tea?
• Do you sell ground decaffeinated coffee?

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ALLERGEN & DIETARY INFORMATION 8

• Do you cater for people with allergies?
• I have an intolerance.
• What's plant-based in your menu?
• What's vegetarian in your menu?
• Where can I find a list of ingredients?

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GIFT CARDS 9

• Can I cancel a gift card?
• Can I exchange my card for cash?
• Can I order physical gift cards online?
• I have a physical gift card, can I top it up?
• I've inserted the wrong email address when purchasing an electronic gift card.

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