Frequently Asked Questions

OUR BAKERIES 11

• Can I make a table reservation?
• Can I pay with cash in your bakeries?
• Do you do birthday cakes?
• Do you franchise?
• Do you have a loyalty scheme?

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OUR FOOD 5

• Are your food and bread made at the bakery?
• Do you have the same menu in all bakeries?
• How is your bread made?
• Is your food organic?
• Where do you source your ingredients from?

OUR COFFEE & DRINKS 12

• Can I buy your chai syrup?
• Do I get a discount if I bring my own reusable cup?
• Do you do decaff coffee and tea?
• Do you sell ground decaffeinated coffee?
• Do you use coffee syrups?

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ALLERGEN & DIETARY INFORMATION 7

• Do you cater for people with allergies?
• I have an intolerance.
• What's plant-based in your menu?
• What's vegetarian in your menu?
• Where can I find out about allergens?

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GIFT CARDS 9

• Can I cancel a gift card?
• Can I exchange my card for cash?
• Can I order physical gift cards online?
• I have a physical gift card, can I top it up?
• I've inserted the wrong email address when purchasing an electronic gift card.

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