Frequently Asked Questions

If you had a bad experience at our bakery, we would like to hear more about what happened. Please reach out to our Customer Experience team via our website ...

If you forgot to request a receipt during your visit, please pop by to the bakery and speak with the team. We don't keep records of in-bakery transactio...

For any press & media enquiries, please contact press@gailsbread.co.uk.

If you need a refund for an order made in our bakery, please note that refunds can only be processed at the bakery. Our Customer Experience Team will be...

Community donations are managed by our neighbourhood bakeries. If you are organising a fundraising event or raffle, please pop by to your local GAIL's t...

Please refer to our website gails.com/pages/find-us to check our official opening times. We open every day and during bank holidays with some exceptions dur...

We are proud to partner with Too Good To Go across all of our locations. Our partnership allows us to offer high-quality surplus food at a discounted price,...