Frequently Asked Questions

All of our food is made by hand in a busy working bakery environment. Due to the risk of cross-contamination, we cannot guarantee that any of our food is fr...

You can find our allergen information here.  All of our food is made by hand in a busy working bakery environment. Due to the risk of cross-contaminatio...

Our menu changes seasonally, so the specific plant-based options may vary. However, we always have a range of plant-based items available for our custome...

We change our menu seasonally and there are always plenty of vegetarian options. Please speak with the team if you need assistance.

To request a full list of ingredients, please speak with the team at your local GAIL's. They will be able to print them for you upon request.  ...

You can find our allergen information here. If you are in a bakery, please speak with our team about your allergy.  All of our food is made by hand in a...

You can find this information on each product page, in our website (gails.com) and the GAIL's app.  The products that are pre-packed, such as yoghur...

We change our menu seasonally, please speak with your local GAIL's to understand which of the current dairy options are pasteurised. You can also email ...