Frequently Asked Questions

No. Our chai syrup is freshly made, by our baristas. We take pride in creating a high-quality product for our customers, and part of that process involves b...

Our friends at Surrey Ceramics have created beautiful, handcrafted mugs and teas as a perfect match for our drinks. Unfortunately, these are not available f...

We love to see our customers making sustainable choices by bringing their own reusable cups. As a thank you for helping to reduce waste, we offer a 20p disc...

We do indeed. You can find decaffeinated coffee beans and various tea leaves in our bakeries.

We can ground decaffeinated coffee beans to order, however we don't display pre-grounded bags in our bakeries to ensure the coffee is always fresh. Plea...

Our focus is on providing the highest quality coffee experience for our customers. We believe that the natural flavours and aromas of our coffee beans shoul...

Our dairy milk is not organic. We’re proud to partner with Brades Farm – a small family run farm in Lancaster – who share a similar ethos to us in the treat...

We are committed to sustainability and reducing our environmental impact.  While our coffee cups are labeled as compostable, it's important to note ...

Our coffee beans can be found in our bakeries and online at www.gails.com. If you can't find them in your local GAIL's, please speak with our team. 

JING Tea source some of the best single garden teas from around the world with purity and clarity of flavour. Traceable to the precise place where they were...