Frequently Asked Questions

No. Our chai syrup is freshly made, by our baristas, by brewing black tea which is then blended with different spices.

There is a 20p discount when you bring your reusable cup. Please note this only applies to takeaway orders of barista-made drinks.

We do. You can find decaffeinated coffee and tea leaves in our bakeries.

We can ground decaffeinated coffee beans to order, however we don't display pre-grounded bags in our bakeries to ensure the coffee is always fresh. Plea...

No. We are passionate about coffee and believe good quality coffee is best enjoyed as it is.

Our dairy milk is not organic. We’re proud to partner with Brades Farm – a small family run farm in Lancaster – who share a similar ethos to us in the treat...

Our coffee beans can be found in our bakeries and online at www.gails.com. If you can't find them in your local GAIL's, please speak with our team. 

JING Tea source some of the best single garden teas from around the world with purity and clarity of flavour. Traceable to the precise place where they were...

We try to find the best quality ingredients to enable us to make great coffee for our customers. These often come at a much higher cost than some lower qual...

Square Root produce seasonal, small-batch sodas in Hackney, working with farmers and local suppliers to make refreshing, innovative drinks – no shortcuts, n...