Frequently Asked Questions

Same-day delivery is available through Deliveroo. If you would consider a collection, then you can order in the GAIL's app too.

Unfortunately, is not possible to edit an order after it's been placed. If you wish to cancel your order and start over, please be mindful of the or...

You can cancel an order right up to the cut-off time. This is 11am, two days before the delivery is due.  To cancel your order: Log in to your custo...

Unfortunately, is not possible to edit the delivery address after the order has been placed.  We'd recommend you cancel your order and place it agai...

Select 'order' in the menu at the top of the website and choose an option: For the office: if you are looking to feed a crowd (perfect for even...

You can insert your discount code or gift card number at checkout.

Our food is delivered by courier. A driver will pop by the bakery once the food is ready and courier it straight to your home or office, usually by car.

The delivery fee is £2.99 per order, free for orders over £100.

Please check your spam folder. If you can't find your email contact our team as soon as possible via our contact us form, to ensure the order went throu...

The ordering process is automated so, unfortunately, we are not able to take orders after the cut-off time has passed. You can still pop in to one of our ba...