Frequently Asked Questions

We understand that sometimes things come up and you may miss the ordering cut-off time for our online orders. Our ordering process is automated so, unfortun...

You can place as many orders as you would like. Please note that is not possible to order in bulk, so we kindly ask our customers to place individual orders...

Before placing your order, please ensure that the items in your cart are available for delivery or collection in your area. There are a few exceptions in ou...

We only work with high quality, fresh ingredients that are delivered to us every morning. In the event of a shortage from our suppliers or a production issu...

We will deliver the food with an itemised receipt that doesn't include prices. Straight after placing your order, you will receive a confirmation email ...

Absolutely. You will be able to add a note at checkout.

If something is likely to delay your order we’ll always endeavour to warn you. If you have not heard from us and your delivery is late, please use the track...

All orders must be placed online via www.gails.com. If you need assistance, please contact our team.

We don't accept cash payments. Our website accepts all credit and debit cards, including American Express. 

If something went wrong with your order, please get in touch and we will help. You will need to provide your order number and the reason for requesting a re...