Frequently Asked Questions

You can place as many orders as you would like, our delivery dates and slots don't have an availability limit. Please note is not possible to order in b...

We only work with high quality, fresh ingredients that are delivered to us every morning. In the event of a shortage from our suppliers or a production issu...

We will deliver the food with an itemised receipt that doesn't include prices. Straight after placing your order, you will be emailed a VAT receipt.

Absolutely. You will be able to add a note at checkout.

If something is likely to delay your order we’ll always endeavour to warn you. If you have not heard from us and your delivery is late, please use the track...

All orders must be placed online via www.gails.com. If you need assistance, please contact our team.

We don't accept cash payments. Our website accepts all credit and debit cards, including American Express. 

If something went wrong with your order, please get in touch and we will help. You will need to provide your order number and the reason for requesting a re...

We deliver every day, from 8am to 6pm, including bank holidays (with some exceptions during the Christmas holidays).

We will only be able to attempt the delivery once. If you are not home our driver will return the food to the bakery it was prepared at. You can come to the...