OUR BAKERIES

Can I make a table reservation?
We operate on a first-come, first-served basis. We believe that this is the fairest way to accommodate all of our customers.
Tue, 28 May, 2024 at 9:57 AM
Can I pay with cash in your bakeries?
We are currently taking card-only payments. We accept all cards, including American Express. 
Mon, 30 May, 2022 at 10:48 AM
Can I stay to work on my laptop?
Of course! We strive to create a welcoming environment for all of our customers.  We understand that sometimes finding a table during peak times can be ...
Fri, 6 Dec, 2024 at 4:22 PM
Do you do birthday cakes?
No. Birthday and large cakes are not currently part of our menu. Please note we are not able to bake bespoke cakes.
Fri, 28 Jan, 2022 at 1:31 PM
Do you do discounts?
We don't do any discounts in our bakeries.  Please keep an eye out for any special promotions that we may offer from time to time as part of our loy...
Fri, 6 Dec, 2024 at 4:09 PM
Do you franchise?
We don't franchise.
Fri, 28 Jan, 2022 at 1:34 PM
Do you have a loyalty scheme?
We certainly do! You can access it by downloading the GAIL's App. You can find our full FAQs here: Frequently Asked Questions. 
Tue, 18 Jun, 2024 at 2:59 PM
Do you provide VAT receipts?
Yes. If you forgot to request a receipt during your visit, please pop by to the bakery and ask our team to print it. Please note we don't keep a record ...
Fri, 28 Jan, 2022 at 1:38 PM
How can I contact your customer service team?
You can contact our team via gails.com/pages/contact and +44 (0)20 8138 8708.
Tue, 18 Jun, 2024 at 3:01 PM
I lost something in your bakery.
Please contact the bakery as soon as possible. You can find the bakery contact details here: Find Us – GAIL's 
Tue, 18 Jun, 2024 at 3:03 PM