Frequently Asked Questions

Is not possible to cancel a gift card.

No. We don't handle cash in our bakeries. Gift Cards can only be used as a payment method.

You can purchase physical and digital gift cards in our website: www.gails.com.

Yes, please pop by to your local GAIL's. Unfortunately, this can't be done online.

Please contact our team providing the correct email address and the name it was used when placing the order. We will look into it and send you a copy of the...

No, unfortunately. The card will be automatically cancelled after its expiry date has passed. Our gift cards are valid for two years from the purchase date....

If you have any issues with your gift card, please contact our team. We will need your card number and any additional details you can provide about the issu...

Our gift cards are available in your local GAIL's. You can also purchase an electronic gift card in our website: www.gails.com.

Our physical and electronic gift cards can be redeemed at any of our bakeries and online, against a click & collect or delivery order. You can add your ...