Frequently Asked Questions

Once a gift card has been purchased it cannot be cancelled or exchanged. Gift cards are typically non-refundable, so it's important to carefully conside...

Our gift cards are intended to be used as a payment method for purchasing our products. We are unable to offer cash or any other form of payment in exchange...

You can purchase physical and digital gift cards in our website: www.gails.com.

It is not possible to set a specific delivery date for either type of gift card (digital or physical).  The good news is that there is no limit on the a...

If you ordered a physical gift card, the delivery fee is £3.25. Digital gift cards are emailed straight away to your chosen email address, free of charge. 

Yes, please pop by to your local GAIL's. Unfortunately, this can't be done online.

You can check the balance of your gift card at any of our bakeries. Simply ask a member of the team, and they will be happy to help. They can also print a ...

Please contact our team providing the correct email address and the name it was used when placing the order. We will look into it and send you a copy of the...

We are sorry your gift card has expired. Unfortunately, we are unable to extend the its expiration date. Our gift cards are typically valid for two year...

If you are experiencing issues with your gift card, there are a few things to check before reaching out to our customer support team: 1. Expiration Date...