Frequently Asked Questions

Once a gift card has been purchased it cannot be cancelled or exchanged. Gift cards are typically non-refundable, so it's important to carefully conside...

Our gift cards are intended to be used as a payment method for purchasing our products. We are unable to offer cash or any other form of payment in exchange...

You can purchase physical and digital gift cards in our website: www.gails.com.

Yes, please pop by to your local GAIL's. Unfortunately, this can't be done online.

Please contact our team providing the correct email address and the name it was used when placing the order. We will look into it and send you a copy of the...

We are sorry your gift card has expired. Unfortunately, we are unable to extend the its expiration date. Our gift cards are typically valid for two year...

If you have any issues with your gift card, please contact our team. We will need your card number and any additional details you can provide about the issu...

Our gift cards are available in your local GAIL's. You can also purchase an electronic gift card in our website: www.gails.com.

Our physical and electronic gift cards can be redeemed at any of our bakeries and online, against a click & collect or delivery order.