Frequently Asked Questions

We are committed to ensuring the welfare of animals in the production of our products. While most of the ingredients of animal provenance are sourced from f...

Yes, we bake Christmas Buns across all locations. We bake them in small batches throughout the day to ensure freshness. However, we don't mass-produce s...

All our food is made by us. Some items are lovingly hand-crafted in our central bakery and delivered every morning to your local GAIL's, where they are ...

You can find our recipes at gails.com/recipes, our magazine (The Companion) and in our Cookbook.  There are some recipes our bakers would like to ...

We strive to offer a consistent menu across all locations, but there are some variations based on the preferences of our local customers, and seasonality. ...

We don't sell yeast. 

We don't sell flour.

Yes. Hamantaschen are available in most of our bakeries during Purim. Please get in touch with your local GAIL's directly to understand if they are part...

We don't sell sourdough starter. 

We use different colour tongs to handle our food, which helps to minimise the risk of cross contamination. However, it is important to note that there is st...