Frequently Asked Questions

We are committed to ensuring the welfare of animals in the production of our products. While most of the ingredients of animal provenance are sourced from f...

All our food is made by us. Some items are lovingly hand-crafted in our central bakery and delivered every morning to your local GAIL's, where they are ...

You can find our recipes at gails.com/recipes, our magazine (The Companion) and in our Cookbook.  There are some recipes our bakers would like to ...

We strive to offer a consistent menu across all locations, but there are some variations based on the preferences of our local customers and seasonality. ...

We use different colour tongs to handle our food, which helps to minimise the risk of cross contamination. However, it is important to note that there is st...

In the United Kingdom, it is a legal requirement for flour to be fortified with certain vitamins and minerals such as iron, calcium and thiamine. We sou...

We take the time to make our bread, with care and by hand, using traditional methods and high quality ingredients. Some of our sourdough starters are more t...

We carefully select our ingredients from reputable suppliers who adhere to strict quality and safety standards. While we currently do not have halal or kosh...

We strive to use the best quality ingredients available, whether they are organic or non-organic.  In addition to using organic ingredients, we are also...

We take pride in providing our customers with high-quality food and have made the conscious choice of not reheating our products. Reheating food can oft...