Frequently Asked Questions

Unfortunately, is not possible to edit an order after it's been placed. If you wish to cancel your order and start over, please be mindful of the or...

You can cancel an order right up to the cut-off time. This is 11am, two days before the collection is due.  To cancel your order: Log in to your c...

The food will be made to order so we kindly ask to place your order by 11am, two days before the collection date. You can place a same-day collection or...

As much as you'd like! Please bear in mind the food will be made to order, by hand, so we would appreciate if you give our bakers as much notice as poss...

We don't do bespoke food. We hope you can find something you like in our menu, which changes seasonally.

No. Is not possible to pay at the bakery. We ask our customers to pay online, in advance. Our website accepts all credit and debit cards, including American...

Absolutely.  We offer two pre-ordering options: Delivery Click & Collect If you select 'delivery' or 'click & collect'...

Of course. Please make sure you provide that person with the correct order number and your full name.

Absolutely. There is an option to request your bread to be sliced, before checkout.

Yes, you can select any of our open bakeries to collect your order from. You will be able to see which bakeries are nearby after inserting your postcode.