Frequently Asked Questions
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Knowledge base
Bakery General Enquiries
OUR BAKERIES
11
Can I make a table reservation?
Can I pay with cash in your bakeries?
Do you do birthday cakes?
Do you franchise?
Do you have a loyalty scheme?
View all 11
OUR FOOD
5
Are your food and bread made at the bakery?
Do you have the same menu in all bakeries?
How is your bread made?
Is your food organic?
Where do you source your ingredients from?
OUR COFFEE & DRINKS
12
Can I buy your chai syrup?
Do I get a discount if I bring my own reusable cup?
Do you do decaff coffee and tea?
Do you sell ground decaffeinated coffee?
Do you use coffee syrups?
View all 12
ALLERGEN & DIETARY INFORMATION
7
Do you cater for people with allergies?
I have an intolerance.
What's plant-based in your menu?
What's vegetarian in your menu?
Where can I find out about allergens?
View all 7
GIFT CARDS
9
Can I cancel a gift card?
Can I exchange my card for cash?
Can I order physical gift cards online?
I have a physical gift card, can I top it up?
I've inserted the wrong email address when purchasing an electronic gift card.
View all 9
Loyalty App
Loyalty Program
16
How does your loyalty program work?
How do I redeem a reward?
How long are the rewards valid for?
Can I still redeem an old paper card?
Why have my stamps disappeared from the app?
View all 16
Account Management
4
How do I delete my account?
How do I update my details?
What will you do with my data?
I've opted-in to receive emails, how often will you email me?
Troubleshooting
2
I can't get my app to load!
I didn't scan my QR, can I still earn a stamp?
Online Orders
HOME & OFFICE DELIVERY
45
Can I amend my delivery slot?
Can I choose a specific delivery date and time?
Can I make adjustments to the set boxes and hampers?
Can I order for next day delivery?
Can I order hot food and drinks online?
View all 45
CLICK & COLLECT
27
Can I amend my click & collect order?
Can I cancel my click & collect order?
Can I order for collection next day?
Can I order hot food and drinks?
Can I order large quantities of food?
View all 27
SAME-DAY CLICK & COLLECT
1
How can I order via same-day click & collect?
DELIVEROO
5
Are all your bakeries in Deliveroo?
How can I request a refund for my Deliveroo order?
What happens if something is wrong with my Deliveroo order?
What if my order is late?
What is Deliveroo?