Frequently Asked Questions

OUR BAKERIES 11

• Can I make a table reservation?
• Can I pay with cash in your bakeries?
• Do you do birthday cakes?
• Do you franchise?
• Do you have a loyalty scheme?

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OUR FOOD 5

• Are your food and bread made at the bakery?
• Do you have the same menu in all bakeries?
• How is your bread made?
• Is your food organic?
• Where do you source your ingredients from?

OUR COFFEE & DRINKS 12

• Can I buy your chai syrup?
• Do I get a discount if I bring my own reusable cup?
• Do you do decaff coffee and tea?
• Do you sell ground decaffeinated coffee?
• Do you use coffee syrups?

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ALLERGEN & DIETARY INFORMATION 7

• Do you cater for people with allergies?
• I have an intolerance.
• What's plant-based in your menu?
• What's vegetarian in your menu?
• Where can I find out about allergens?

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GIFT CARDS 9

• Can I cancel a gift card?
• Can I exchange my card for cash?
• Can I order physical gift cards online?
• I have a physical gift card, can I top it up?
• I've inserted the wrong email address when purchasing an electronic gift card.

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Loyalty Program 16

• How does your loyalty program work?
• How do I redeem a reward?
• How long are the rewards valid for?
• Can I still redeem an old paper card?
• Why have my stamps disappeared from the app?

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Account Management 4

• How do I delete my account?
• How do I update my details?
• What will you do with my data?
• I've opted-in to receive emails, how often will you email me?

Troubleshooting 2

• I can't get my app to load!
• I didn't scan my QR, can I still earn a stamp?

HOME & OFFICE DELIVERY 45

• Can I amend my delivery slot?
• Can I choose a specific delivery date and time?
• Can I make adjustments to the set boxes and hampers?
• Can I order for next day delivery?
• Can I order hot food and drinks online?

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CLICK & COLLECT 27

• Can I amend my click & collect order?
• Can I cancel my click & collect order?
• Can I order for collection next day?
• Can I order hot food and drinks?
• Can I order large quantities of food?

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SAME-DAY CLICK & COLLECT 1

• How can I order via same-day click & collect?

DELIVEROO 5

• Are all your bakeries in Deliveroo?
• How can I request a refund for my Deliveroo order?
• What happens if something is wrong with my Deliveroo order?
• What if my order is late?
• What is Deliveroo?