Frequently Asked Questions

OUR BAKERIES 27

• Are dogs allowed in your bakeries?
• Are your bakeries accessible to wheelchair users?
• Can I make a table reservation?
• Can I pay with cash?
• Can I rent your bakery for my event?

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OUR FOOD 27

• Are your animal products free range?
• Are your Christmas Buns available in all bakeries?
• Are your food and bread made at the bakery?
• Can you share your recipes?
• Do you have the same menu in all bakeries?

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OUR COFFEE & DRINKS 15

• Can I buy your chai syrup?
• Can I buy your mugs and tea pots?
• Can I purchase the muscovado syrup?
• Do I get a discount if I bring my own reusable cup?
• Do you do decaff coffee and tea?

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ALLERGEN & DIETARY INFORMATION 8

• Do you cater for people with allergies?
• I have an intolerance.
• What's plant-based in your menu?
• What's vegetarian in your menu?
• Where can I find a list of ingredients?

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GIFT CARDS 12

• Can I cancel a gift card?
• Can I exchange my card for cash?
• Can I order physical gift cards online?
• Can I send a gift card on a particular day in the future?
• How much is delivery of a gift card?

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CHRISTMAS 5

• Are you open on Christmas Day?
• ARE YOU OPEN ON BOXING DAY?
• ARE YOU OPEN ON NEW YEAR'S EVE? NYE
• ARE YOU OPEN ON NEW YEAR?
• Opening Hours During Christmas Period Across All Bakeries

HOME & OFFICE DELIVERY 49

• Can I amend my delivery slot?
• Can I choose a specific delivery date and time?
• Can I make adjustments to the set boxes and hampers?
• Can I order food to arrive on a specific date?
• Can I order for next day delivery?

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CLICK & COLLECT 30

• Can I amend my click & collect order?
• Can I cancel my click & collect order?
• Can I order for collection next day?
• Can I order hot food and drinks?
• Can I order large quantities of food?

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SAME-DAY CLICK & COLLECT 2

• Can I sit at the bakery if I order click & collect?
• How can I order via same-day click & collect?

DELIVEROO 5

• Are all your bakeries in Deliveroo?
• How can I request a refund for my Deliveroo order?
• What happens if something is wrong with my Deliveroo order?
• What if my order is late?
• What is Deliveroo?

NATIONWIDE DELIVERY 6

• Do you deliver nationwide and internationally?
• How Does Nationwide Delivery Work?
• What Is The Delivery Fee For Nationwide Delivery?
• What happens if there is an issue with my nationwide delivery order?
• What's the cut-off time to place a nationwide delivery order?

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Rewards & Vouchers 13

• How do I redeem a reward?
• How long are the rewards valid for?
• Can I still redeem an old paper card?
• Which items are included in the reward?
• Are there other perks apart from earning stamps?

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Account Management 7

• How do I delete my account?
• How do I update my details?
• What will you do with my data?
• I've opted-in to receive emails, how often will you email me?
• Data erasure request

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Troubleshooting 4

• I can't get my app to load!
• I didn't scan my QR, can I still earn a stamp?
• Why have my stamps disappeared from the app?
• I haven't received my birthday voucher yet

Collecting Stamps 4

• How does your loyalty program work?
• How can I collect and redeem stamps?
• Can I earn stamps if I pay with a gift card?
• I didn't scan my QR code, can I still earn a stamp?

Refer a Friend 1

• How does your refer a friend program work?