Frequently Asked Questions
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HOME & OFFICE DELIVERY
Can I amend my delivery slot?
Can I choose a specific delivery date and time?
Can I make adjustments to the set boxes and hampers?
Can I order for next day delivery?
Can I order hot food and drinks online?
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CLICK & COLLECT
What is Click & Collect?
Do I have to register to place a click & collect order?
When do I need to place my order by?
Can I cancel my click & collect order?
Is there a minimum order value?
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INSTANT CLICK & COLLECT
How does instant click & collect work?
What is Deliveroo?
Are all your bakeries in Deliveroo?
What happens if something is wrong with my order?
What if my order is late?
How can I request a refund?
Is there a discount for NHS staff?
Do you do birthday cakes?
Can I make a table reservation?
Do you franchise?
Do you provide VAT receipts?
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Do you have the same menu in all bakeries?
Are your food and bread made at the bakery?
How is your bread made?
Is your food organic?
Where do you source your ingredients from?
OUR COFFEE & DRINKS
Is your milk organic?
Can I buy your chai syrup?
Where can I buy your coffee beans?
Why do you partner with Square Root and Daily Dose?
Why don't you offer skimmed milk?
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Where can I purchase a gift card?
Where can I redeem my gift card?
Can I cancel a gift card?
Can I exchange my card for cash?
My gift card has expired. Can you extend it?
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ALLERGEN & DIETARY INFORMATION
Do you cater for people with allergies?
What's plant-based in your menu?
What's vegetarian in your menu?
Where can I find out about allergens?
I have an intolerance.
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